FAQs

1. Account Queries

1.1 How can I register as a new user?

Getting started has never been easier with 1saleaday, simply click this link http://www.1saleaday.com.au/login.php or click register on the front page.

Enter in your details and you're good to go.

This is all of course completely free and secure and you can rest assured that we will never give out your details to a third party under any circumstances.

1.2 What happens if I forget my password?

At 1saleaday we understand that with so many accounts and passwords it's easy to forget or misplace your login details. If you've forgotten your password, simply click the "I forgot my password" link and a new password "token" will be emailed to you.

Alternatively just email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and our friendly staff will sort it all out for you.

1.3 How do I change the password on my account?

At 1saleaday, we recommend you regularly change your password, at least once a month for security purposes. To do this, simply login, select "My Account" from the top navigation bar and then select "Change my Password" to change your password as below:

1.

2.

3.

1.4 I can't log onto my account!

Most of the time login problems occur because of the case-sensitivity of your username and password. Make sure that your caps-lock key hasn't automatically been turned on and try again. If you still can't get on just email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and our friendly staff will quickly sort it all out for you.

1.5 How do I change my email address?

As with changing your password, simply login, go to the "My Account" section and update your details through there. If you've just made a purchase and remembered that your email has recently changed, email us and let us knows at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will change it from the back-end for you and resend your invoice.

1.

2.

3.

1.6 How do I keep track of my orders past and present?

All your past and present transactions can be viewed at any time by clicking on the "View Order History" link in the "My Account" section. This page also allows you to print any past receipts for your records.

2.

Back to top

2. Miscellaneous (other)

2.1 Can I supply stock to 1Saleaday?

Wherever you are in Australia, suppliers are always welcome to join the 1saleaday family, whether it is a once off deal or a long-term relationship. Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further details.

2.2 Why are your items priced so low?

For 1saleaday, having the lowest possible prices isn't just a slogan or catch phrase; it's our philosophy and the foundation of our business. Our dedicated staff work tirelessly scouring international markets to find you the best deals, with the highest possible quality at the cheapest possible price.

At 1saleaday we will never post a sale unless we genuinely believe it is a fantastic product at an amazing price.

2.3 Do you offer wholesale pricing?

At 1saleaday we like to think of all of our customers as wholesale customers and we believe the prices reflect that.

2.4 Do item prices include GST?

GST is included in the price shown for every item and the exact amount is clearly specified on the invoice.

2.5 Why haven't I received a response to my email?

In the past we've seen a couple of reasons why customers haven't receive emails after making a purchase or making an enquiry. It is possible your email address could have been entered in incorrectly in your account settings in which case you'll have to change it and enter in the correct one. Alternatively the email could gone to your junk email in which case you'll have to change you're junk filter settings. It could also be possible that you did not click on "submit properly.
We do endeavour to respond to all emails as quickly as possible, usually within 24-48 hours (on weekdays) of the request.

2.6 How do I contact 1saleaday' customer service team?

You can contact our customer service team via "contact us' at the bottom of the homepage. We normally answer within a 24 hour time period on weekdays and a little longer over the weekend.

If you're having trouble using the online contact form, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2.7 How do I check the status of my order?

Please note the following possible Order Statuses that your order could be in:

PENDING - We have received your order request along with your payment and your order should be PROCESSED shortly for you.

SHIPPED - The label(s) for your orders have been printed and the information has been sent to our warehouse for package and shipment OR that your order has been packed and already shipped with the tracking number provided.

HOLD - There may be something wrong with your payment, if you have not been contacted within 3-4 business days, please send us an email through the help center under the PAYMENTS category so that a representative can look into the issue for you.

Please note that these are only theÂ 3 major order statuses and that othersÂ do exist; if your order status is something different and you'd like more information, please contact us through the help center with your query.

3. Payments

3.1 What payment methods can I use?

We currently accept payment via Visa, MasterCard or PayPal.

Please note that PayPal offers extended payment options, such as bank deposit. This makes it possible to pay for your order without a credit card. www.Paypal.com.au

We unfortunately are not able to accept payment via cheque, money order or direct deposit at this time.

The reason we don't offer these additional payment methods is because our order system is highly automated so as to speed up the order process and reduce costs to our customers.

Payment methods such as money orders are unreliable, difficult to refund and need to be matched up manually.

3.2 Why was my credit card declined?

There are many reasons why a credit card can be declined.

The most common reasons for a declined credit card are:

1. The CSC security code on your card was entered incorrectly (this is a 3 or 4 digit number printed on the back or front of a credit card). On most credit cards, the CSC is printed on the back of the card, usually after the card number.

2. Your credit card was not issued by an Australian bank.

3. Your internet connection originates from outside Australia (we find this can often happen if you're accessing the internet from work, and are employed by an international corporation).

If you continue to have trouble, you may wish to submit payment via an alternative payment method, such as PayPal.

3.3 I am having a problem using PayPal, what can I do?

Please ensure that your postcode and suburb matches the Australia Post postcode database at www.auspost.com.au

The other option is to put the suburb in both the city and town field. If i still shows an issue please contact us with your address in PayPal and we'll check it out for you.

3.4 Can I place an item on hold for a period of time before payment?

As with most online resellers, we aren't able to "hold" items or offer a lay-by service. At 1Saleaday , we operate on a "first come, first serve" basis. Keeping things exciting as there are limited items at amazing prices.

For this reason, we recommend buying any hot deals as soon as you notice them to avoid disappointment.

3.5 How do I use my store credit?

A code will be given for store credit. Simply Place your code in your next checkout asnd the credit will automatically be deducted form your purchase.
Its that easy!

3.6 I've been charged but I can't find my order!

You can check your order history by logging into your account.

If you are unable to locate the order in your account history, then that order has not been placed. However, please double-check that you haven't made that order with a different account.

If you've been charged for an order that didn't go through, then be sure to contact us so that we can track down the transaction and issue you a refund. Include the following details:

* The date and value of the transaction.
* If you paid by credit card, then include the name and expiry date from your credit card.
* If you paid by PayPal, then include the PayPal transaction ID (from your PayPal account -- this will NOT appear on your credit card statement)

4. Placing an Order

4.1 How do I place an order on 1Saleaday?

To place an order, all you need to do is click on the "BUY NOW!" button on the item you are interested in purchasing.

You will be asked to create a new account to do this - just enter your email address and a password. Of course if you have previously created an account, you may login instead.

Then, all you need to do is follow the process through the checkout - it is very easy. Of course, we are here if you need help at any stage, and will be more than happy to assist.

4.2 I've purchased an item for another person and wish to remain anonymous - will my details be given to the recipient?

At 1Saleaday we understand that you value your privacy and wish to have your personal information kept secure.

Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

Our Privacy Policy describes generally how we manage your personal information and safeguard your privacy.

If you have any further questions, please feel free to contact us.

4.3 How do I change the quantity of a product in my shopping cart?

To change the number of items in your shopping cart, simply change the number then click "update cart". This will update the cart to the correct quantity of items you wish to purchase.

If you want to remove any product from your checkout, all you need to do is select the "deleate product". The product will be completely removed.

4.4 How do I choose a colour, design or add-on for a product?

For most of our products you are able to choose an option when you place your order into your shopping cart. Once in your shopping cart, a dropdown menu will appear which will offer you a choice of colour, design or add-on, if any options are available for the product.

4.5 Why is my order on hold?

If your order status appears as 'On Hold' on your order page, this usually means that our system has automatically flagged your item for security reasons. This usually happens when your order is made through an IP address from an overseas location. We usually review it and if it appears to be good then we push it through to be processed.

Please email us if the "On Hold" status appears for more than 48 hours and we will look into it.

4.6 How can I cancel my order?

We are not able to cancel orders once your payment has been processed. After an order has been paid, your order is put into our system where our automated dispatch process begins, we are unable to stop this process.

We encourage all customers to check their order quantity and items ordered before completing checkout to avoid any disappointment due to the wrong order being placed.

Please also note as per our terms and conditions we are unable to refund for incorrect choice or change of mind. However, in some circumstances, we may be able to exchange or refund the purchase price of unopened items. Return shipping and a 10% restocking fee apply.

5. Products

5.1 My item arrived with a missing part, what can I do?

If there is a part missing from the product, please contact us to organize an exchange. However, please note that sometimes products may differ from instruction manuals as one manual may cover a few similar models, so please take this into account before requesting a refund. Also, occasionally, a part may be stuck somewhere in the box so please check it thoroughly before contacting us.

5.2 I want to get a product that's gone now. Will you be getting more?

The beauty of 1saleaday is that were constantly getting great deals in limited quantities which are quite often just once-offs. Once we'e sold out, it' unlikely that you'l ever find such a great deal again for that product. However, it can' hurt to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'l see what we can do for you.
Remember, by subscribing to the website via RSS or email, you'l never miss out on our latest and greatest daily deals.

5.3 Can I request a product that 1Saleaday does not sell?

Feedback is always appreciated and here at 1saleday we strive to give you what YOU, the customer wants, whatever that may be. We can' guarantee anything, but we will put in every effort to ensure we can secure the types of products you want and need.

5.4 Can I get a further discount on today's deal?

Honestly, our prices can' go any lower than they already are. We'e constantly looking for ways to reduce costs and pass the savings on to you and if we' sell it for much lower we' probably be making a loss!

6. Shipping

6.1 I would like to send item to a different address other than my billing address is this possible?

Yes, you are able to send the item to any address of your choosing within Australia. Just ensure you enter in the addresses correctly in the Shipping Address section when you purchase your product. Also, we do not include any invoices or receipts with the product, these are always emailed to you, so the recipient will not know how much you paid for the item.

6.2 How long does dispatch and delivery take?

Delivery usually takes 3-7 days once the item has been dispatched. If you do not receive it within this timeframe, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

6.3 What happens if I'm not at home for delivery? Can your couriers phone ahead?

If you'e not home at the time of the delivery, usually what will happen is a card will be placed in your letterbox by Australia Post advising you to pick up the item from your local post office. If you have further problems in locating your item, please contact us immediately.

6.4 Do you ship items outside Australia?

At the moment we unfortunately only ship within Australia. However, plans are already underway to expand operations to be able to send items overseas and expand the 1saleaday family. If you are an non-Australian visitor to the website, please check back with us regularly and keep an eye on our future overseas plans.

6.5 How do I know when my order has been sent?

You will receive an email as soon as your item has been sent out to you.

6.6 Why does the cost of postage vary with prices?

Depending on the size and the value of the product, the shipping costs will vary. Shipping costs include packaging materials, postage, shipment and the tracking of your item.

7. Warranty and Returns

7.1 How long is the warranty length for an item on 1saleaday?

Each item has different warranty terms. To find out how long the warranty is for a certain product, go to its specifications page, where it will give you all the relevant details including whether the product is covered by the manufacturer'warranty or 1saleaday' 30 day warranty.

7.2 How do I make a warranty claim for items which are faulty or damaged?

When an item is applicable for a manufacturers warranty, there will be a form or card in the item package with instructions on how to claim the warranty. In the case of a 1saleaday warranty, you will need to fill out an RMA form located on the bottom of the home page and attach this form to your item, Please note all items must be arranged for return via our Customer Support team This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

7.3 How do I go about making a return?

In general we only replace items if they are damaged or faulty.As can be seen in one of the questions below, we dont usually refund items unless item is not in stock.

To request a return:

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a customer service member will help you with all details..

7.4 My item has been damaged in transit, how can I arrange for a replacement to be sent?

Whilst we dont anticipate this happening often, sometimes items do get damaged in transit. All 1saleaday items are fully insured and if an item gets damaged all you have to do is request a replacement by logging on to the site, Filling out the RMA form (located at the bottom of the home page) and emailing our support team

7.5 Can I obtain a refund if I've changed my mind about a product?

Unfortunately, we are unable to offer refunds at this time for a change of heart and only offer an exchange for damaged or faulty products. However, due to the incredibly low price of our items you would easily be able to sell the product on an online auction site like ebay for example, and even make a profit in the process.

7.6 I didn't receive the item ordered, how can this be fixed?

If you have not received your item within the prescribed shipping times, please contact us immediately and we will quickly ship off a replacement, free of charge. Similarly, if the product you receive is not the one you ordered, please contact us immediately and we will quickly ship off a replacement, free of charge as well.